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What are MAControls operating hours?
We are open for business 09:00 - 17:00 Monday to Friday
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What is your emergency response time?
For UK customers, we can be on site within 24 hours.
For European customers, if we are notified before 3pm we can be on site within 24 hours.
For all other customers, we aim to be on site within 72 hours.
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What systems do you service?
We service all makes and models of Chromatography and TFF systems; specifically Pall, Cytiva, MerckMillipore and Sartorius equipment.
If your system is not listed, it's still likely that we can service and maintain it. Contact us via phone or email if you have any questions related to systems and our capabilities
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What length service contracts do you offer?
Typically, MAControls offers 1, 3 and 5-year contracts.
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How do I place an order, enquire about my order, or get a quote?
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I need technical support, how do I get in contact?
Contact us directly on +44 (0)1452 887 265 or go to our Contact Page
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I have special requirements, can MAControls accomodate this?
We are happy to facilitate customers with special requirements, please indicate all special requirements on your PO.
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What are MAControls payment terms?
New Customers: Pro-Forma
Account holders: Standard 30 Days
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Do I need an account?
We can set up an account for you over the phone or via email. You must have a valid PO to set up an account. Your order will be processed once we have verified addresses, reviewed credit and bank and trade references and spoken to your accounts payable department.
If you don't have, or don't want an account with us, we can process your order via pro-forma invoicing.
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How do I update or change my account?
To update or make changes to your account, get in contact with us via phone or email. You can do this at any time and we will make the changes within 1-2 business days
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Where can I find MAControls conditions of sale?
Please click here to find our conditions of sale:
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What are MAControls purchase order requirements?
To ensure quick and smooth processing of your order, please make sure to include the following required information:
Company name
Valid shipping address
Valid billing address
Customer purchase order number
Buyer name, phone number, and fax/email
User name, phone number, and fax/email Item being ordered – including quantity, UOM and price
Requested delivery date (Dependent on lead time)
Credit card information (if applicable)
Tax Exemption Certificate (if applicable)
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What if what I want isn't listed on MAControls website?
We cannot fit everything we do into one website, so if you have a query and the information isn't available here, please get in contact with us via phone or email